Return Terms & Conditions

Terms updated 31/05/2018 - 11:35am

Terms & Conditions for a refund?

  • Within 30 days of receipt of your order placed
  • In original condition, all tags attached
  • Unwashed and Unworn
  • In the original packaging

What if items are returned without tags or in a poor state?

  • We hold the right not to exchange or refund
  • We may provide a credit voucher only at our discretion

What if items are returned smelling of perfume?

  • We hold the right not to exchange or refund
  • We may provide a credit voucher only at our discretion

FAULTS - What if my item is faulty?

  • If you're looking to return a faulty or damaged item we are here to help, please send us an email to orders@likeaqueen.com.au
  • We may refund the total cost including postage costs if approved

EXCHANGES - Can I exchange an order?

  • Yes, you are able to return items for exchange (not books)
  • Please note, we do not pre-order or hold stock of any kind and cannot guarantee the item you are after will be available.
  • We will however contact you and provide you with a refund for the cost of the item only. Postage is nonrefundable.
  • Once we receive and check your return we will process your exchange for you.
  • We will email you once your new order is dispatched.

REFUNDS - How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically applied between 5-10 business days. 

How do you process my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically applied between 5-10 business days. 

Will you refund my delivery charge?

  • No, we do not refund the return or exchange shipping costs to us.
  • It is the customers responsibility to choose a standard trackable service

What items are non-refundable?

  • Books
  • Head Scarves
  • All CINCH Products
  • During Sale events & Percentage off sale events a refund will only be given for a complete order return. There will strictly be no refunds for returning part of an order during these events. We will hold your order here until we receive the rest of the items or you will be required to pay the postage back to you.

Can I refund or exchange my item during sale events and or promotions?

  • Unfortunately we cannot refund sale items, however you are able to exchange for the exact same item in a different size, if the item is not available we will email you and offer a credit note to be used against a future purchase.
  • If an item has been added free to your order and an exchange is not possible due to stock availability we will email you and offer a credit note to be used against a future purchase.

Are there any charges for returns?

  • There is no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges

How much does it cost to start a return?

  • Returns must be made at your own cost. Please return using a standard trackable service.

What if i paid via afterpay?

  • We refund the full amount of the item/s purchased less shipping amount regardless of payment method.

What if the wrong address has been entered?

  • Please contact us via email immediately so we can update your address prior to having your order dispatched.
  • For Australian orders -  If your order has been dispatched please contact Australia Post and see if they can update your address. In early stages this is possible  https://auspost.com.au/receiving/manage-deliveries-in-transit
  • If your item has been sent/delivered to an incorrect address that you entered at the checkout it will be returned back to us or held at a post office until it is returned back to us. Once this return to sender is complete we will contact you and provide you with a full refund back on to your original method of payment.

How do I start a return?

  • Click  here & enter your order number and email address
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

Still have questions? Email us at support@queenthelabel.com.au with your full name, order number and we will get back to you shortly.

Keep in touch with us. We will only send good things. Promise.