Coronavirus Updates : 12 August 2020 


With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted.

There are delivery delays in our network due to:

  • reduction in air freight capacity and passenger flights (which also carry our parcels)
  • a significant increase in parcels volumes, many which require manual sorting
  • hygiene and social distancing requirements in our network (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)

Express Post delays

As a result of these unparalleled circumstances, our Express Post service is seeing significant delays in delivery. This means that parcels shipped via Express Post could take five business days or more to reach their destination. We know these delays are frustrating, and we’re doing everything we can to keep delivering as safely and quickly as possible.


There are still delivery delays to all international destinations because of the impacts of COVID-19, including due to airline capacity and in-country delivery impacts.

For items sent from the end of March to current, additional delays have occurred of up to 2-4 weeks due to limited flights and government restrictions.