If you need to return an item, please follow these steps:

Step 1: Contact Customer Service:

Email our customer service team at support@queenthelabel.com.au

Include your order number and the items you wish to return.

Step 2: Provide Details:

In your email, include the following information:

1. Order Number: eg. QTL123456

2. Item(s) for Return: List of Items You Wish to Return

3. Reason for Return: Brief Explanation of the Reason for Return

Step 3: Receive Instructions:

Our customer service team will respond with the necessary instructions and a return authorisation or RMA.

Follow the Instructions:

Once you receive the return authorisation, follow the provided instructions to send back your items. Please mark this RMA number on your return.

Important note:

Items purchased on sale or during a promotional period are not eligible for a refund and will be processed for store credit only.

We do accept returns, however we do not offer exchanges.

Due to our limited releases, we cannot guarantee sizes are available.

We recommend purchasing the new item and following the returns process for a refund.

Items purchased on sale or during a promotional period are not eligible for a refund and will be processed via store credit only.

For more details, please refer to the link below: