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    SHIPPING & TIMEFRAMES

    UPDATED 14-8-2020

    Orders are still being processed, however there are delays in shipping due to COVID-19
    More information here

    All orders will be shipped up to a maximum of 48 hours from your original time of purchase, this excludes weekends & public holidays in VIC & NSW  

    AUSTRALIAN ORDERS
    Sent via
    Standard - Australia Post eParcel Tracked
    Transit Time
    3 - 10 Days
    Express - Australia Post eParcel Tracked
    Transit Time
    1 - 2 Days
    -------------------
    Transit times quoted are estimated in business days and exclude local public holidays.
      
    WORLDWIDE ORDERS
    Sent via
    DHL eCommerce Tracked handed over to your local mail provider for delivery
    -------------------
    Europe Austria 7 – 11 
    Belgium 7 – 10
    Czech Republic 8 – 11
    Denmark 11 – 15
    Finland 8 – 11
    France 8 – 11 
    Germany 8 – 11 
    Hungary 7 – 11
    Ireland 5 – 8
    Italy 11 – 15
    Netherlands 4 – 7
    Poland 6 – 11
    Portugal 10 – 12
    Spain 8 – 11
    Sweden 6 – 10
    Switzerland 8 – 11 
    United Kingdom 7 – 11 
    Rest of Europe 9 – 14
    Asia Pacific 8 – 11 
    New Zealand 8 – 11  
    Singapore 8 – 11 
    Hong Kong 8 – 11 
    Rest of Asia Pacific 6 – 14
    Canada 7 – 10
    United States of America 6 – 9
    Rest of south America 6 – 16

    COVID SHIPPING UPDATES HERE

    International transit times quoted are estimated upon shipments receipt at DHL facility. Transit times quoted are subject to delays due to many factors such as customs inspections and COVID delays 

    Like a Queen does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or delivered. We may not issue refunds or store credit for packages that the courier confirms as lost in transit or delivered. Please contact us or your local postal service to locate your order.

    We are not responsible for the payment of Customs or VAT Fees.
    The fee varies and is determined by each country. By processing an order, you agree and acknowledge you will pay any Customs and VAT fees that may occur.

    It is your responsibility to provide a correct address during checkout
    Please confirm your address is correct as we will charge postage/shipping cost again once your parcels tracking shows 'returning to sender'

    Should you realize your address is incorrect,please email us at support@queenthelabel.com.au